Saadaf Mohsin
UX/UI Designer | Product Designer | York U
Saadaf is a UX/UI and product designer from Toronto, Canada.
With a Digital Media degree from York University, Saadaf specialized in computational science and artistic practice.
Following his graduation, he designed BizBud, a UX case study developed through Google’s UX Design program, focusing on helping small business owners manage and track invoices with a user-centered approach.
In his most previous line of work, Saadaf as a Technical Support Consultant at Rogers Communications, where he strengthened his ability to diagnose technical issues, problem-solve, and improve customer relations.
He is continuously expanding his expertise in UX/UI and product design, exploring emerging trends and technologies. His ultimate goal is to craft impactful user experiences in the automotive or gaming industry.
Education
York University, Bachelor of Arts - BA
September 2021 - April 2024 | Digital Media
Major Courses: User Interfaces, Screen-based Fluid Interfaces, Creative Data Visualization, Fundamentals of Data Structures, Advanced Object-Oriented Programming, etc.
Google UX Design, Professional Certificate
October 2024 - In Progress | UX Design Specialization (Coursera)
Developed a deep understanding of design thinking principles, including empathizing with users, defining problems, ideating solutions, prototyping, and testing. Applied these methodologies to design BizBud, an invoice management app, while gaining hands-on experience in UX research, accessibility best practices, and Figma.
Relevant
Experience
Technical Support Consultant, Rogers Communications
May 2022 - March 2023 | Toronto, Canada | Full-time
Diagnosed and resolved technical issues for 25+ customers daily, troubleshooting internet, TV, and phone connectivity issues with efficiency and empathy. Contributed to improving internal software usability by testing new updates, reporting real-time feedback, and ensuring a seamless user experience for both customers and support teams.
Capabilities
Strategy
• Research and Insight
• Creative Strategy
• Competitive Analysis
• Customer Profiles
Digital
• Planning and Wireframing
• Prototyping
• Web Design and App Design
• Mockups
Branding
• Design Systems
• Brand Identity